Refund & Returns Policy | SlickLite.xyz

Effective Date: February 10, 2025

1. Introduction

At SlickLite.xyz, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a hassle-free return and refund policy. This policy outlines the conditions for returning items and receiving a refund, ensuring a smooth process for both you and us.

By purchasing from SlickLite.xyz, you agree to the terms outlined in this Refund & Returns Policy.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✔ Returns must be made within 30 days from the date of delivery.
✔ The product must be unused, in original condition, and in its original packaging (including all accessories, tags, and manuals).
✔ A valid proof of purchase (receipt or order confirmation) is required.
✔ Custom or personalized items are non-returnable unless they are defective or damaged.

Note: Items that show signs of use, damage, or modification will not be eligible for return.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us – Reach out to us at info@slicklite.xyz or call our customer service hotline at (410) 354-0924 with your order details and the reason for the return.
  2. Return Authorization & Instructions – Once we receive your request, we will provide you with return authorization and detailed instructions.
  3. Pack & Ship – Securely pack the item in its original packaging and send it back using a trackable shipping method. Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
  4. Inspection & Processing – Once we receive the returned item, we will inspect it and process your refund or exchange within 5-7 business days.

4. Refund Process

If your return is approved, we will issue a refund based on your original payment method:
✔ Credit/Debit Card Payments – Refunds will be credited to your original payment method within 7-10 business days.
✔ PayPal or Other Payment Methods – Refunds will be processed through the respective platform and may take 3-7 business days.

Note: Shipping fees are non-refundable unless the return is due to a defective product or our error.

5. Exchanges & Replacements

If you receive a damaged or incorrect item, we are happy to offer a replacement or exchange at no additional cost to you. Please contact us within 7 days of receiving the product to initiate an exchange.

For exchanges, we will send the replacement after receiving the returned item.

6. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:
❌ Custom-made or personalized handbags
❌ Gift cards
❌ Clearance or promotional items

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide photos of the damaged or defective product and packaging, and we will arrange for a replacement or a full refund, including the return shipping costs.

8. Late or Missing Refunds

If you have not received your refund yet, please check:
✔ Your bank account – Refunds may take a few days to reflect on your account.
✔ Your credit card provider – Processing times may vary.
✔ Your PayPal account – Refunds through PayPal may take up to 7 business days.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@slicklite.xyz.

9. Contact Us

For any refund or return inquiries, please reach out to us:

📍 Address: 500 E Pontiac Ave, Brooklyn, Maryland (MD), 21225
📞 Hotline: (410) 354-0924
📧 Email: info@slicklite.xyz

🔗 Visit Our Website: www.SlickLite.xyz

🔹 SlickLite.xyz – Where Style Meets Confidence. 🔹